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icall suite Complete Call management

             

 

Leading edge call management for your business
icall suite (iCS) from Tollring is a fully integrated hosted or on-premise call management solution that is proven to identify business efficiencies that deliver a return on your telecoms investment. Make informed decisions on system, department and user call activity to deliver a more effective service to your customers.

 

iCS Online

                                             


Hosted call reporting and recording

Call management hosted in our cloud, or deployed in your cloud
iCS online is a fully browser-based multi-tenant call management solution delivering real-time analytics accessible from mobile devices.

Businesses can monitor call metrics critical to their business by accessing real-time reports, ‘click and drill’ dashboards, wallboards and call recordings via any internet-facing device.

iCS online call management modules include:

iCS insight
iCS insight is an intuitive business productivity tool enabling businesses to monitor inbound and outbound calls via pre-defined dashboards and wallboards.

iCS report
iCS report delivers enhanced level call reporting and analytics including configurable wallboards and detailed call analysis.

iCS report premier
Enrich iCS report for the management of customer-facing teams in real-time. Monitor ACD / hunt groups, call queues and incoming calls on users.

iCS record
Integrate with your own hosted call recording system (such as Orecx) or use our on-premise SIP recording module iCS record.

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iCS Desktop

Premise-based call management software

Call management deployed on-premise
The desktop version of icall suite is fully featured on-premise call management software that integrates seamlessly with your telephone system.

Users can view real-time and historical call data, see the status of other extensions, securely record all telephone calls. For customer-facing teams, iCS contact delivers supervisor management tools and agent call control.

iCS desktop call management modules include:

iCS reporting
Call logging, call reporting, dashboards and wallboards for extensive inbound and outbound call analytics

iCS call recording
Call recording, quality monitoring and call evaluation

iCS contact team analytics
Business analytics for customer-facing teams with SLAs

 

 

                   

 

                                       Please click here to see icall suite demonstration video

                                                                Download PDF Overview

 

 

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